We offer 100% refund if the cruise doesn't port in stanley, Falkland Islands

Call Us : +50051030

Email Us : info@premiumpenguintours-falklandislands.com

Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Premium Penguin Tours website ("Website") and the services offered by Premium Penguin Tours . By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Bookings and Payment:

1.1. To make a booking, you must provide accurate and complete information, including personal details and payment information.

1.2. Payments are processed through secure third-party payment processors. You agree to their terms and conditions.

1.3. We reserve the right to modify pricing or cancel bookings at our discretion.

2. Cancellations and Refunds:

2.1. Cancellations made within the specified time frame are eligible for a refund. We will provide you with the applicable refund policy at the time of booking.

2.2. No-shows and late arrivals may not be eligible for refunds.

3. Changes and Cancellations by Us:

3.1. We may need to modify or cancel bookings due to unforeseen circumstances. In such cases, we will offer an alternative or provide a refund.

3.2. We reserve the right to cancel or reschedule tours for reasons including, but not limited to, weather conditions or insufficient participation. We will notify you as soon as possible in such cases.

4. Your Responsibilities:

4.1. You are responsible for being ready and punctual for your tour. Failure to meet tour departure times may result in cancellation without a refund.

4.2. You must follow the instructions and guidelines provided by our guides during the tour for your safety and the safety of others.

5. Privacy and Data:

5.1. We collect and process personal information as described in our Privacy Policy. By using our services, you consent to the collection and use of your personal information.

6. Liability:

6.1. We are not liable for personal injury, property damage, or any other losses during the tour unless it is a direct result of our negligence.

6.2. You acknowledge the inherent risks involved in wildlife and outdoor activities and agree to participate at your own risk.

7. Intellectual Property:

7.1. The content on our Website, including text, images, and other materials, is protected by copyright and other intellectual property rights. You may not use, reproduce, or distribute our content without permission.

8. Changes to Terms and Conditions:

8.1. We may update these Terms and Conditions to reflect changes in our services or for other operational, legal, or regulatory reasons. Any updates will be posted on our Website.

9. Contact Us:

If you have questions or concerns about these Terms and Conditions, please contact us at falklandspremiumpenguintours@hotmail.com.

By using our Website and services, you acknowledge that you have read and understood these Terms and agree to be bound by them.

Kind Regards, 

Premium Penguin Tours